Xylo ยท Support

Support

Answers about photo selection, permissions, saved takes, exports, and diamond purchases in Xylo.

Frequently Asked Questions

How do I import a photo into Xylo?

Choose a source from the photo library or open the camera flow, then enter Spotlight Retouch or Privacy Cover with the selected image.

Why does Xylo ask for Photos access?

Xylo needs photo-library access to open an existing image for editing and add-to-library access when you choose to export a finished result back to Photos.

Why does Xylo ask for Camera access?

Camera permission is only used when you choose to capture a new source photo inside the app instead of importing one from the library.

Where are saved takes stored?

Saved takes are kept locally on the device so you can reopen a finished edit, review it, or export it later from the history flow.

How does export work?

Open a saved edit, review the result, and use the export action to write it to Photos. Xylo may use diamonds for export-related access, and an already unlocked album save can be exported again without repeating the unlock.

What if my diamonds purchase does not appear?

Give the balance a moment to refresh, use the restore flow if it is available for your purchase state, and contact support if the diamond total still does not update.

Why might iOS mention microphone during camera handoff?

Xylo does not record or save audio for its editing workflow. If iOS shows a microphone prompt during a camera handoff, the app still only uses the image capture flow.

Still Need Help?

If you still need help with Xylo, email support and include the device model, iOS version, and the step where the issue happened.

Email: support@eldric.com

Policy Pages: Use the linked Privacy Policy and Terms & Conditions for reference.

Use the links below to switch between the related Xylo overview, support, privacy, and terms pages.

Overview Support Privacy Terms